Patient Services Representative/Front Desk Check-In

Job description

Position Summary: Performs general business office functions that may include some or all of the following: Check patients in for surgery, collect payment, prepare patient surgery charts, communicating with patient and family members.; insurance verification and eligibility; insurance pre-authorization/pre-certifications. Ensures patients' demographic, insurance, and medical information are correct and entered into the system in an accurate and timely manner. Registers patients in the system. Collects patient payment due at the time of service. Checks patients in for surgery. Primary Responsibilities: balances on the day of surgery. - Ensure overall total customer satisfaction. - Greet patients in a courteous and professional manner. - Answer all incoming calls in a courteous and professional manner. - Respond to the patients’ needs or direct them to the appropriate person for assistance. - Take detailed messages and confirm the appropriate people receive them. - Obtain overall operational knowledge of the center in order to assist in the triage process. - Ensure that patients’ needs are handled in a timely and efficient manner. - Prepare new chart including a copy of the insurance...