Field Service Engineer

Job description

Meta is seeking a highly motivated and experienced Field Service Engineer to support our robotics fleet deployments. As a Field Service Engineer, you will travel to customer and partner sites to diagnose, repair, and return robots to service quickly and safely. In addition to hands-on field repairs, you will own structured failure reporting, identify top reliability drivers, and partner with engineering to drive corrective actions and fleet-wide improvements. Responsibilities: Travel to field sites to install, troubleshoot, repair, and validate robotics systems and supporting infrastructure - Diagnose electro-mechanical failures across robot subsystems (mechanical, electrical, firmware/software interfaces, sensors/actuators, power, networking as applicable) - Execute repairs, part replacements, and upgrades to return robots to operational status with minimal downtime - Own fleet upgrades and repairs across deployed platforms - Capture and communicate high-quality service documentation, including failure symptoms, reproduction steps, logs, photos, and replaced components Perform structured failure analysis and triage: - Identify patterns and top drivers of downtime/returns - Disting...