Head of Client Support-Credit & Loan Platform

Job description

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team. Broadridge is hiring! We’re seeking a Head of Support for our Sentry business. You would be responsible for post-sale technical support services to customers, including installation, troubleshooting, problem resolution, and maintenance. You would respond to customer questions regarding operation and malfunctions, advise customers on preventive maintenance and configuration adjustments to improve product performance and customer satisfaction. Responsibilities: Provide technical trade and application support for portfolio management and loan management inquiries for clients in our cloud-based proprietary software. Research front-to-back office issues and questions pertaining to trade entries, order management, research manager, private debt, accounting, financial reporting, portfolio performance, compliance, data feeds, and reconciliations with the appropriate level of urgency and communication. Ensure an excellent client experience by providing proactive, timely, and...