Hotel Front Desk Manager - Springhill Suites by Marriott Columbus Easton

Job description

We are looking for our next Front Desk Manager! Position Summary: The Springhill Suites/TownePlace Suites by Marriott Columbus Easton is a Dual Brand property, with a combined 262 rooms, professionally managed by Concord Hospitality. The Hotel Front Desk Manager oversees all front of house operations to ensure an exceptional guest experience from arrival through departure. This role leads the front desk team, maintains service standards, resolves guest concerns, and ensures smooth daily hotel operations while supporting revenue goals and guest satisfaction. Key Responsibilities: - Lead and supervise Front Desk, Lobby Bar, Shuttle - Ensure seamless check-in and check-out experiences - Handle escalated guest complaints and service recovery situations - Create schedules and maintain proper staffing levels - Train, coach, and evaluate associates - Monitor room inventory, occupancy, and reservations - Coordinate closely with Housekeeping, Maintenance, and Sales departments - Ensure compliance with brand standards and hotel policies - Support upselling initiatives and guest loyalty programs - Review guest feedback and implement service improvements Qualifications: - Previous hotel experi...