Technical Support Engineer (Rotational Shift)

Job description

Our Company: Founded in 2003, Braves Technologies is helping global technology companies incubate their dedicated offshore software development teams in India. For the past 15+ years, Braves has been building Software Engineering, Game Development, and Customer Success teams for clients across the US and Australia. For more information, you can visit https://www.bravestechnologies.com/ Our Culture: We are a team focused on high performance, high delivery, diverse thinking, and embodying a collaborative culture at all levels. We value and encourage learning throughout the organization. Every employee at Braves understands ownership and fulfills what is required. We align a perfect work-life balance. Work Location: Pune (Remote) Work shift: Rotational with 2 days per week off Primary Responsibilities -: - Acts as a customer advocate, responsible for resolving customer requests both internally and externally. - Responsible for handling Customer incidents/requests for technical assistance via phone or electronically. - Responsible for grabbing all necessary logs and backups in a timely manner upon ticket intake. - Diagnosis and resolution of Customer hardware and software issues. - Own...