CAM PSR I

Job description

Summary: The CAM Partner Support Representative (PSR) is responsible for the entry and management of orders and quotes as well as coordination with inside sales, merchandising, and customers to ensure an unrivaled customer experience. The CAM PSR is also responsible for tactical communication with customers along with resolution of issues. Essential Job Duties: - Solid understanding of ScanSource Order Management basics - Basic understanding of different technology groups - Good knowledge of SAP and Salesforce.com tools - Deliver a “wow” experience to ScanSource customers - Entry of orders into SAP - Ensure special pricing is set up properly for orders with price exceptions - Communicate with customers and merchandising to resolve issues with orders. - Communicate tracking and ETAs to customers - Prioritize and escalate orders as necessary to meet customer expectations - Provide visibility to customers to deliver an improved customer experience. - Proactively identify potential obstacles with orders to ensure smooth flow. - Complete Price/Cost adjustments as necessary. - Works hours for this role will be 11:00 am - 8:00 pm EST. Credentials: Required: Preferred: - Direct supervision...