Renewals Specialist

Job description

Job Title: Renewals Specialist About the Role: We are seeking a highly motivated, commercially sharp Renewals Specialist to partner directly with our Sales and Customer Experience teams to drive timely, efficient, and profitable renewals across our customer base. This pivotal role acts as a primary commercial advisor guiding the construction of optimal renewal order forms and commercial terms that align with customer needs and company objectives. The ideal candidate brings a procurement background from large enterprise environments and understands how sophisticated buyers think — using that insight to negotiate assertively, protect margin, and drive favorable outcomes for Transmit Security. This role requires direct engagement with customers to clarify and negotiate commercial terms, including the confidence to hold firm on terms and push back when needed. In this role, you will work hand-in-hand with AEs on renewal construction, review terms and margins, and serve as the central coordinator across Finance, Legal, and Operations to manage the end-to-end contracting process. Your strategic thinking, negotiation instincts, and deep understanding of the customer lifecycle will be esse...