Regional Service Technician I

Job description

Job Description Key Responsibilities include: #LI-BB1 - Manage assigned service zone to ensure service calls are completed within the Service Level Agreement while following company policy related to inventory management, service call management, safety initiatives, and others - Troubleshoot and repair failed IT hardware in retail store and/or office settings - Pick up shipped good service parts and drop off defective service parts on a timely basis - Provide exceptional customer service - Edit all aspects of web-based service tickets assigned to the service zone (includes providing in route and onsite statuses, comprehensive notes, resolution information, equipment information, and closure detail) Performance review metrics include the following: - SLA achievement - Customer Service scores - Inventory movement and accuracy - Safety - Compliance related training and follow through - Service call management - Maintain spare and parts inventory in van for multiple customer environment; record accurate usage of service parts as dictated by the service management system; Maintain constant adherence to inventory control practices and standards - Keep vehicle orderly, clean, and maintain...