Patient Services Representative-Associate (Entry Level)

Job description

Under direct supervision, responsible for providing customer service to patients by scheduling appointments, performing check-in and check-out procedures, verifying insurance benefits, obtaining authorization, and providing telephone triage. EDUCATION: - Greets patients, verifies insurance coverage and eligibility, reviews new patient registration, obtains authorizations, assists in the collection of copays and enters new patient information. - Maintains medical and insurance referral records and prepares patient charts. - Ensures test results are filed. - Handles and answers all phone calls and transfers calls to the appropriate departments as needed. - Manages patient appointments according to the physician's schedules and/or protocols. - Performs all other duties as assigned. - Detail oriented with the ability to organize and coordinate work within schedule constraints and handle emergent requirements in a timely manner. - Ability to monitor important and complex projects concurrently. - Knowledge of Microsoft Word, Excel, PowerPoint, and Lotus Notes/other email software. - Ability to effectively communicate verbally and in writing, to include writing and preparing memorandums,...