Customer Service Specialist with French

Job description

About the role: As a Customer Service Specialist with French, you’ll support our customers by ensuring smooth order processing and clear communication throughout the entire delivery cycle. You’ll work closely with internal logistics in MANN+HUMMEL France to resolve order-related issues, track shipments, and help customers receive their goods on time. This role is ideal for someone detail oriented who enjoys dynamic work environment and building positive customer relationships. Your responsibilities: - Handle customer requests coming through a ticketing tool (ServiceNOW) and customer portal, ensuring timely and accurate responses mostly via email. - Confirm order details with external customers from France and create delivery notes. - Track customer deliveries, proactively follow up on delays, and provide status updates. - Manage return requests from initiation to completion, coordinating with logistics from MANN+HUMMEL France and other internal teams. - Enter and process manual orders with attention to detail and timing. - Monitor EDI orders, resolve discrepancies, support overdue management, and prepare related reports. - Send timely and accurate order confirmations to customers a...