Senior Customer Success Manager
ServiceNow · Sydney, New South Wales, AU
Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work.
Job description
Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description: As a Senior Customer Success Manager at ServiceNow, you are the strategic centre of gravity for your customers. You will own a portfolio of enterprise accounts — guiding them through deep platform knowledge, trusted relationships, and proactive orchestration across ServiceNow's internal teams. What you'll do: - Own end-to-end post-sale engagement across your portfolio — serving as the primary point of accountability for customer outcomes - Build trusted relationships at and above platform manager level - Develop and maintain effective customer success plans tha...