Guest Services Representative (Full Time) (34499)

Job description

Job DetailsJob Location: Agua Caliente Rancho Mirage - Rancho Mirage, CA 92270Position Type: Full TimeJOB DESCRIPTION SUMMARY Accommodates guest of the Hotel by performing the following duties. ESSENTIAL DUTIES AND RESPONSIBILITIES (other duties may be assigned) Monitor and analyze room inventory to maximize occupancy and increase average rate. Answers the telephone using appropriate greeting. Process guest telephone request in a timely manner Understand and implementing new and existing front office procedures. Greet customers immediately with a friendly and sincere welcome using a positive and clear speaking voice, Use positive body language. Computes bill, collects payment, and makes changes for guest, verify and imprint credit card for authorization using VISA NET. Help train new and existing employees for the efficient operation of the department. Assigned reservation based on resort availability and guest preference. Give choice of smoking or non-= smoking room, and notify guest of check in and out time. Keeps records of room availability and guest s accounts, and Deposits guests valuables in hotel safe deposit box.. Memorize and communicate deposit and guarantee policies. Is...