Curtis Blue Line Customer Service Representative

Job description

Description As a law enforcement Customer Service Representative, you will work in a dual role consisting of: 1) Working directly with law enforcement personnel – outfitting individuals with tactical gear, (holsters, flashlights, boots, tools) measuring for body armor and new uniforms, and completing checkout procedures from start to finish in a retail setting. 2) Law enforcement customer account and relationship management – responding to customer inquiries and order requests via phone and email. This position requires knowledge of, or the ability to learn, the Emergency Responder Equipment market. Product offerings include, but are not limited to: uniforms, body armor, holsters, flashlights, boots, tools, and other tactical gear. Our Curtis Blue Line stores are open to the public Monday-Friday, 9:00am – 5:00pm. Duties and Responsibilities to include: - Serve as primary point of contact for law enforcement customers and accounts, including answering inquiries, resolving complaints, and providing updates on new products. - Learn and gain a thorough understanding of all product offerings (such as tactical gear, uniforms, and body armor). - Educate customers on all product offerings....