Service Manager Italy & Iberia

Job description

The Role We are looking for a Service Manager – Italy & Iberia to strengthen dealer service capabilities and ensure high standards of technical support, service performance and customer satisfaction across the region. Reporting to the Regional Product Support Manager , this role plays a key part in developing dealer service operations, monitoring KPIs and acting as a technical reference for complex product and quality issues. The position is home-office based , with frequent travel across Italy and the Iberian region. Requirements: Key Responsibilities: Dealer Service Capability Development: - Develop and improve dealer service capabilities in line with EU Service Operation Guidelines - Support dealers in tools & equipment, service processes, staffing, training and maintenance records - Drive service campaign completion, oil sampling and iRecord data transmission - Lead Quarterly Reviews and Dealer Scorecard assessments Service Performance & KPI Management: - Monitor and analyse Dealer Service KPIs - Define and follow up action plans to improve service performance - Review results with dealers using structured performance reports Technical Support & Product Quality: - Provide techn...