Business Application Analyst Senior

Job description

Company: GBR FedEx Express UK Limited Address: Rua Lionesa Scheduled Weekly Hours: 40 Worker Type: Regular Posting Start Date: 15-Apr-2026 Posting Close Date: 30-Aug-2026 Job Family: FXE-EU: Business Applications Analyst (ID) Position Summary: Key Responsibilities Business & Application: - Partner with business stakeholders to understand strategic objectives and translate them into clear, actionable application requirements. - Define and maintain clear application goals, success measures, and outcomes aligned to business priorities. - Provide ongoing application guidance, recommendations, and insights to support continuous improvement of CCaaS capabilities. - Offer regular input and constructive feedback to delivery teams to ensure solutions align with intended business outcomes. Platform Strategy & Roadmap: - Contribute to the definition and execution of the CCaaS platform roadmap, ensuring alignment with customer needs, business goals, and enterprise architecture standards. - Identify opportunities to enhance platform functionality, efficiency, and user experience through new features, configuration changes, or process improvements. - Stay current with industry trends, CCaaS inno...