Guest Service Ambassador

Job description

Baystate Health, a nationally recognized leader in healthcare quality and safety, and home to Baystate Medical Center (BMC), is looking for a Guest Service Ambassador to join our Patient Services team in Springfield, MA. SCHEDULE: Part-time, 16 hours a week 11:30am-8:00pm Ability to work rotating days, including weekends and holidays RESPONSIBILITIES: Make a Difference—One Meal at a Time At Baystate Health, we believe exceptional care goes beyond clinical treatment—it includes compassion, comfort, and personalized service. As a Guest Service Ambassador (GSA) , you’ll play a vital role in enhancing the patient experience by ensuring every meal is delivered with care, accuracy, and a focus on individual needs. Patient Experience & Support: Assist patients and families with menu selections that align with Medical Nutrition Therapy (MNT) orders Provide guidance and recommend appropriate food choices and alternatives Communicate patient concerns or intake issues to nursing and Clinical Nutrition teams Meal Preparation & Delivery: Accurately assemble and deliver meals, snacks, and supplements in compliance with diet orders and allergies Verify patient identity using dual identifiers duri...