Director, Fleet Availability & Customer Assurance

Job description

Job Description Summary The Director, Customer Assurance & Fleet Availability is responsible for leading the strategy, governance, and execution of customer assurance activities related to major events, fleet availability, customer performance visibility, and technical customer communications. This role serves as a critical link between operations, engineering, service, and customer-facing teams to ensure timely response to major issues, clear and consistent customer communication, and effective oversight of turbine availability across platforms and customers. The role is accountable for strengthening customer confidence through proactive issue management, structured communication, availability performance monitoring, and coordinated response during high-impact fleet or customer events. Job Description: Roles and Responsibilities: 1. Major Event Management 2. Fleet Availability Oversight 3. Strategic Fleet transformation 4. Customer Availability Management 5. Customer Assurance 6. Customer Communications 7. Cross-Functional Leadership 8. Performance Monitoring and Governance 9. Continuous Improvement - Lead the coordination and management of major fleet and customer events impactin...