Product Support Specialist (Life Sciences)

Job description

Product Support Specialist (Life Sciences) ➡️ Love being the go-to expert when others need answers and genuinely enjoy solving complex problems for customers? ➡️ Energized by digging deep into products, data, and workflows to help users get real value from powerful technology? ➡️ Excited by working at the intersection of Life Sciences, AI, and innovation intelligence? ➡️ Motivated by delivering standout customer experiences and being a true advocate for users across Product, Sales, and Engineering? ➡️ Looking to grow your career at a high-growth, VC-backed SaaS unicorn where your product knowledge actually matters? ➡️ Thrive in fast-moving environments where no two tickets are the same and curiosity is rewarded? If this sounds like you, we’d love to hear from you! Role Summary: At PatSnap, our customers rely on us to make sense of complex innovation data - and our Product Support Specialists are at the heart of that experience. We’re looking for a Product Support Specialist (Life Sciences) to join our Product Support team, reporting to the Manager of Product Support. In this role, you’ll partner closely with customers to resolve technical questions, troubleshoot issues, and help th...