Technical Support Advisor

Job description

ESSENTIAL DUTIES AND RESPONSIBILITES: - Furnish technical assistance to customers, sales, and consultants to include, but not be limited to: trouble shooting, field installation, supervision of start-ups and equipment recommendations. - Provide assistance to manufacturing with respect to warranty, returns, and product performance issues. - Provide electrical, mechanical and refrigeration assistance when required. - Handles customer calls and/or complaints for service-related issues. - Coordinate/dispatch service calls. - Review, evaluate and process the returned warranty parts associated with warranty claims, and promptly process all claims by end of the month in which the claims are received. - Gather, sort, and communicate warranty information in order to initiate corrective actions. - Occasional travel may be required to perform customer visits. - Perform other duties as required by management. REQUIRED KNOWLEDGE, SKILLS AND ABILITIES: - Basic computer experience that includes spreadsheets experience in Microsoft Office Programs. - Understanding of ORACLE (ERP system) is beneficial. - Excellent verbal and written communication skills. - Excellent phone skills which include promp...