Customer Service Representative

Job description

Service Center Knoxville - West JOB SUMMARY: Caliber Collision has an immediate job opening for a Customer Service Representative to perform all-purpose duties, which may include, but not limited to greeting and providing extraordinary customer service to internal and external customers, monitoring work volume scheduled for the center and recommend load level requests when necessary, coordinating Rental Car/Tow companies to provide one-stop service to all customers while maintaining a broad knowledge base of insurance partner requirements regarding authorizations, billing and load level processes. BENEFITS OF JOINING CALIBER: - Benefits from day one: Immediately eligible for medical, dental and vision - Industry Comparable Pay – Paid weekly and eligible for overtime - Paid Vacation & Holidays – Begin accruing day 1 - Career growth opportunities – We promote from within! - A career for life - You’ll gain hands-on experience within a production shop REQUIREMENTS: - 1+ years of experience within a customer facing environment ABILITIES/SKILLS/KNOWLEDGE: Caliber has grown beyond 1700 centers nationwide and features a full range of automotive services, including Caliber Collision , one o...