Customer Service Rep II - PHC

Job description

This employee serves as the subject matter expert in all Customer Service responsibilities, primarily responsible for accurately, thoroughly, and in a time-sensitive manner, processing patient orders and providing clear and timely communication to all stakeholders. - Responds to telephone inquiries and orders from patients and referral sources - May assist walk-in patients with the selection of equipment, supplies, and services - Determines resolution of patient and referral inquiries, questions, or concerns - Identifies concerns and ensures they are recorded in Concern Tracker system when appropriate - Completes electronic intake process in billing system, performs verification of insurance, and reviews all documentation for accuracy in order to qualify patient for services - Contacts patients to inform them of any patient payment requirements, collects payment, and determines best delivery method, providing instructions for receiving delivery - Understands and abides by Accreditation Commission for Health Care (ACHC) requirements - May need to understand and interpret Medicare guidelines and qualifying documentation - Thoroughly understands payer and utilization guidelines - May...