D365 Customer Engagement - Applications Specialist

Job description

Job Title: D365 Customer Engagement - Applications Specialist Department: Information Technology Reporting to: Manager, Business Applications Location: Mississauga Office Employment Type: Full-Time, Permanent Vacancy Status: This position is vacant. Greenfield is looking for a D365 Customer Engagement - Applications Specialist to join our growing team. Position Overview: The D365 CE Applications Specialist is responsible for designing, configuring, developing, and supporting Microsoft Dynamics 365 Customer Engagement solutions to enhance business functionality across Sales, Customer Service, and Marketing, while maintaining strong alignment with business objectives. This role serves as Greenfield's primary technical resource and subject-matter expert for the CE platform, owning end-to-end technical delivery, administration, and ongoing evolution of the CE environment. This role combines hands-on development with platform ownership and solution leadership; depth in all areas is not required, but strong capability in most is expected. Greenfield operates in a 24/7 environment, and some responsibilities may require occasional off-hours work to support system updates, releases, or issu...