IT Support Specialist 1

Job description

Regular/ Full Time, 100% onsite Work Schedule: Thursday, Friday, Saturday with rotating Wednesdays, 7:00 am to 7:30 pm (12 hour shift) Starting Pay Rate: $23.35 per hour Weekly Earned Wage Access is an option for this position. Job Purpose or Objective(s): The IT Support Specialist's role is to ensure computer operations so that end-users can accomplish organizational tasks. This includes receiving end-user help requests. Problem resolution may involve the use of diagnostics and require that you give hands-on support at the desktop level. You will report to the Information Systems Manager. Primary Tasks: 1. Utilize critical thinking skills, prioritize incoming work orders and assess situations for appropriate response: seek clarification if work is not clear. 2. Apply IT principles, methods, and practices in the customer service area to resolve issues and requests. 3. Identify and learn appropriate software and hardware used and supported by our organization. 4. Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems. 5. Field incoming requests from end-users by both telephone and work orders. 6. Y...