Customer Service Account Coordinator - True Retail Chains

Job description

Overview The Customer Service Account Coordinator provides distinct business to business professional support to our US and Canadian sales force while working collaboratively with our internal teams. Team Members in this role will be responsible for email and phone communication with Corporate Purchasing Agents and Procurement Specialists. In this position Team Members will answer product availability questions, enter customer orders, gain and apply product knowledge. The Customer Service Account Coordinator will work closely with our Traffic, Distribution, Demand Planning and Invoicing Teams to manage the order fulfillment process from start to finish. The Customer Service Account Coordinator must be highly organized, accurate, and accustomed to multitasking while working at a fast pace. Responsibilities: Essential Duties and Responsibilities include the following. Other duties may be assigned. - Communicate with customer corporate contacts through email and phone; answering questions on product knowledge, product availability, and order status information. - Provide professional support to our outside sales representatives and work closely with them to achieve customer order spec...