Front Desk Agent / Guest Services Specialist Part-Time Hilton Garden Inn & Homewood Suites Ottawa Downtown, Ottawa, ON, Canada

Job description

Front Desk Agent / Guest Services Specialist We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy engaging with others and have a winning personality and high sense of responsibility – this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect. Role Responsibilities: As a Front Desk Agent you have the responsible to give our guests the best hospitality experience they can have by: - Provide outstanding customer service to our guests - Communicate with team members across all departments - Be up-to-date with all hotel communication - Check guests in and out of the hotel - Perform Switchboard duties - Create, modify, and cancel hotel reservations - Handle and balance financial transactions (cash, credit, debit, vouchers, etc...) - Maintain guest records - Be familiar with all room types and rates - Resolve guest complaints and inqui...