Mears Connect Call Center Agent

Job description

Job DetailsJob Location: MDS Main Office Location - Orlando, FL 32806Salary Range: $14.00GENERAL DESCRIPTION: Mears Connect provides transportation between Orlando International Airport and the Lake Buena Vista area hotels. The Connect Call Center Agent interacts with Customers by phone and email performing a variety of tasks such as booking and updating reservations, providing general information, and sending confirmations. They also interact with the dispatcher to locate vehicles and resolve any transportation delays. This is a great starter/entry level position for anyone wishing to gain customer service experience or for those that already enjoy assisting customers but dislike the high-pressure call center environment. We are all about customer service. No sales involved. TYPICAL DUTIES/RESPONSIBILITIES: Answer phone calls and respond to emails in a courteous and professional manner. Perform reservation management: booking and editing. Confirm reservations and send documents. Identify Customer’s needs, alleviate concerns and coordinate a solution. Log service issues for follow up. Essential Characteristics for Job Excellence: A positive helpful attitude: Great listening skills...