Manager, Regional Operations Account Management Freight Europe (f/m/d)

Job description

The Manager, Regional Operations Account Management (f/m/d) serves as the operational counterpart to the Key Account Manager, translating commercial commitments into consistent service delivery and ensuring that agreed KPIs, SOPs, and standards are achieved. The position acts as a bridge between commercial, operational, and shared service teams, coordinating efforts across branches, modes (Air, Ocean, Road), and geographies to ensure end-to-end operational excellence. How you will contribute: Operational Ownership & Service Delivery - Take full operational ownership of assigned strategic freight customers across Europe, ensuring consistent and reliable service delivery across all modes (Air, Ocean). - Oversee adherence to customer SOPs, SLAs, and contractual KPIs, ensuring operational standards are met by all involved branches and shared service teams. - Anticipate potential service risks and implement corrective actions proactively to protect customer satisfaction and business continuity. - Lead structured business reviews (monthly/quarterly) with KAMs, customers, and internal stakeholders to evaluate performance, improvement progress, and Eskalation resolution. Performance Manage...