Technical Support - Public Sector

Job description

Axians is the VINCI Energies brand dedicated to IT and Digital Transformation, present across 38 countries, with more than 16,600 employees and an annual revenue of more than 3.7 billion euros in 2024. We deliver the best combination of technology and services to enable our clients to fulfil the diverse needs of their customers. By fostering a deeply personal relationship with our clients, we want to improve the lives of people and organizations. We are currently: strengthening the technical support team to support a large‑scale digital transformation initiative within the public sector. The main objective of this role is to act as a second-line support function, ensuring the handling of requests forwarded by the first line. What you will do: At Axians, we promote an inclusive and diverse environment. We encourage applications from people with disabilities and are committed, where necessary, to providing reasonable accommodations throughout the recruitment and onboarding process. If you require any accommodations, please let us know which functional adjustments are needed by email. - Receive and analyse requests coming from the first line - Perform triage and initial diagnosis - Re...