Customer Service Assistant

Job description

Position: Customer Service Assistant Employment Type: Full-time: Do you thrive on getting the details right? Are you passionate about making a difference to our customers? We’re looking for a dedicated and detail-oriented Customer Service Assistant to join our team in Customer Services. This role is essential in delivering high-quality, customer-focused administrative and telephony support to our mortgage and savings members, in line with our values and customer promise. As a Customer Service Assistant, you’ll play a key part in ensuring that every interaction, whether it’s a phone call, or internal request is handled with care, accuracy, and professionalism. This role primarily involves handling telephone and online customer enquiries. You’ll also be responsible for managing a variety of administrative tasks, including responding to member correspondence, processing documentation, and maintaining accurate records. Your work will directly contribute to delivering fair outcomes and a consistently excellent experience for our members. You’ll be accountable for progressing tasks efficiently, following internal processes and regulatory requirements, and ensuring that all service standa...