Service Desk Team Lead

Job description

We have just started the search for another highly motivated individual to join our team providing support to one of our largest clients. This varied and challenging role will be exciting for people want to deepen their Team Leadership skills and work in large, welcoming team to support very significant Queensland institutions. This role could be your next big thing if you pride yourself on your teamwork, professionalism and ability to work well under pressure. Schedule is rotational (morning shift and night shift with weekends and public holidays work), based at our client's site. Requirements: - Demonstrated Team Lead/Supervisor experience within a fast-paced ICT service delivery function. - Experience in the use of ServiceNow especially knowledgeable with Incident, Request, Critical Incident, Change, Problem. - Certification in ITIL 4 Foundations. - Ability to understand current technologies from a support, training, and escalation perspective. Accountabilities: Your part in the ongoing success of this team, will see you responsible for a variety of work, including, but not limited to: - Lead and manage the development of the team by providing guidance and advice relating to ser...