Customer Service Manager

Job description

Overview The Shield Co. Management / EcoShield Pest Solutions is one of the fastest-growing pest control companies in the country! Our mission is to create the world’s happiest family, and our purpose is to spread happiness. We do this by delivering exceptional experiences to our customers, employees, partners, and communities—treating everyone like family. This position is on-site and reports our Cincinnati, OH branch. The Customer Service Manager leads a team of Customer Service Representatives to provide exceptional service to customers while overseeing office and administrative duties. The role is responsible for ensuring that organizational Key Performance Indicators (KPIs) are met and maintaining efficient operations. Responsibilities: Qualifications: - Plan, coordinate, and supervise the activities of the Customer Service Representative(s), ensuring customer relationships are maintained and operational objectives are met. - Identify customer trends and operational inefficiencies, collaborating with leadership to resolve issues and improve service delivery. - Oversee regular audits of the CRM system to ensure compliance with business and regulatory standards, while providing...