Branch Allocator

Job description

Position Overview: We are seeking a highly organised and detail-oriented Branch Allocator to join our Service team. This role plays a critical part in ensuring the efficient coordination of field service operations through effective call allocation, system maintenance, and responsive communication. Requirements: Key Responsibilities: - Allocate service calls to Field Service Technicians in line with branch KPIs. - Respond to communications from technicians promptly and effectively. - Log customer breakdown requests received from Service Technicians, as well as external and internal customers. - Schedule PMP requests from external and internal customers and allocate PMP calls in line with the branch procedures. - Maintain Field Service Technician details, customer details, and all other related system information as required ensuring that they are all up to date. - Monitor and manage the service bookings inbox ensuring all emails are responded to within required timeframes. Skills and Experience: - Relevant industry experience is desirable. - Strong attention to detail and a results-driven mindset. - Sound analytical and problem-solving skills. - Well-developed communication and int...