Client Care Team Leader

Job description

Job Title: Receptionist / Client Care Lead Location: Riversmeet Vets: Hours: Full Time, 40 hours per week (4 x 9.5 hours per week, plus 1 Saturday per month) Do you enjoy motivating and leading teams? Do you have experience in a client care environment? We have an exciting opportunity for a Client Care Lead to join our friendly team at Riversmeet Vets. What you’ll be doing: Leading the reception team to deliver outstanding client care at every touchpoint Acting as a visible presence on reception, building strong, empathetic client relationships Managing complaints and feedback professionally and implementing service improvements Maintaining exceptional front-of-house standards and team presentation Preparing and managing rotas, including holiday and absence cover Supporting recruitment, inductions, training and performance reviews Updating protocols and ensuring compliance with Health & Safety procedures Essential: Experience leading and motivating a team Background in a client care environment Excellent communication and organisational skills: Ability to multitask, prioritise and work under pressure Professional, approachable and empathetic manner: GCSEs (or equivalent) in Maths a...