Client Success Associate

Job description

Company Description xUnlocked (www.xunlocked.com) is a B2B learning platform working at the intersection of major global trends across AI & Data Finance and Sustainability. Our platforms deliver thousands of premium learning courses, all created in-house with world-leading experts and servicing clients globally, including the likes of Danske Bank, Wells Fargo and London Stock Exchange Group. We are also a B Corp focused on making a positive social impact through the power of learning. Who we are looking for: As a Client Success Associate, you are the front-line champion for our learners and a key driver of operational excellence for our emerging accounts. Your core function is to ensure that every user interaction reflects the quality and integrity of our brand while protecting predictable revenue through proactive account management. You manage the balance between proactive account management for smaller clients and providing high-quality support to our global learner community. By resolving challenges with empathy and identifying growth opportunities, you turn user satisfaction into long-term commercial success. Job Description: Customer Operations & Delivery: Support the onboard...