Account Manager - SMB

Job description

Our Account Management team plays a key role in how we grow. You’ll be working with customers who are already using the platform, but often haven’t fully realised the value they could be getting from it. That’s where this role comes in. As our customer base grows, so does the need for better coverage and more consistent engagement. This quota carrying role is about creating more capacity, building stronger customer relationships, and driving more predictable growth from existing accounts. What’s the opportunity for an Account Manager - SMB at Gearset? - Own a portfolio of SMB customers, driving expansion and new product adoption across accounts with strong growth potential. - Take responsibility for expansion outcomes, managing a high-volume book of 200–500 accounts and prioritising where to focus. - Work closely with Customer Success Managers to align on account strategy and maximise long-term customer value. - Run structured discovery to understand customer needs, maturity, and where Gearset can add more value. - Manage multiple opportunities in parallel, maintaining a consistent, high-quality approach to execution. - Apply a structured, repeatable engagement model that scales ac...