Client Services Processor - Level 2

Job description

Description: Through their work on the back-end of operations, our Client Services Processors – Level 2 support the Client Services team in providing best-in-class service to all our clients. They work with our internal departments to ensure proper execution of client resolutions and order processing. Ideal candidates are enthusiastic, solutions-oriented and committed to providing outstanding service to all our clients. This position is located onsite at our Corporate Office in Boston Heights, Ohio and offers varied shifts and schedules. Essential Duties & Responsibilities: CLIENT SERVICES · Partners with internal departments (Special Order, Parts Team, Tech Services, Buying Teams) to ensure proper repair and replacement Arhaus collections. · Enters all Stock, Special Parts Orders, and Special-Order Exchanges, and UPS Label inquiries into the system and provides timely and consistent follow-up with clients · Responsible for communicating canceled Purchase Orders and Fabric Delays/Samples · involves assessing images for clarity, verifying issues against order details, and determining the appropriate next steps in alignment with company policies · Source of information for showroom g...