Program Manager, Client Services

Job description

Overview The Program Manager (PM), as the primary business relationship manager, is responsible for program management, account management, financial management and business analysis. The PM will be responsible for providing excellent customer service, exceptional program management, in-depth program knowledge and operational excellence for their assigned brands. As the primary point of contact between our valued customers and Mercalis, the PM serves a crucial role in driving internal project teams to deliver Mercalis’s full suite of products and services on schedule, on budget, and within scope. The ideal candidate must be a self-starter, high performer and able to embrace change in order to adapt within a fast growing organization. Responsibilities: The ideal candidate must be a self-starter, high performer and able to embrace change in order to adapt within a fast growing organization. - Manage client contracts / statements of work and execute accordingly, host and facilitate internal and client kick-off calls - Make recommendations to program strategies and roadmap offering the best solution for client projects in accordance with the SOW and in collaboration with the Director o...