Field Service Technician

Job description

Description Summary/Objective: The field service technician is responsible for troubleshooting electro-mechanical problems, completing installations, and performing unscheduled repairs and scheduled maintenance on equipment, based upon customer demand and need; and to provide complete customer satisfaction in a polite and professional manner. Competencies: - Effectively analyzes problem situations pertaining to breakdowns of customer equipment and recommends to customer actions necessary to correct situation. - Exhibits a professional demeanor and promotes goodwill between the company and customers by providing a superior level of customer service. - Observes, analyzes, and determines corrective course of action for service and repair of customer equipment. - Performs necessary repairs to correct analyzed situations in a professional and productive manner. - Performs scheduled maintenance on equipment for contracted customers according to Company policies and procedures. - Follows safety rules and ensures that hazardous waste is disposed of properly. - Opens and closes work orders with Dispatch, provides service repair narratives (written and verbal) for customer, and submits paper...