Guest Experience Manager

Job description

OUR STORY: At the Dorian, Autograph Collection and Courtyard by Marriott Calgary Downtown our associates ensure that every guest experience is a masterpiece, blending impeccable service with whimsical intrigue. Our associates are focused on providing our guests with the best stay possible, to help them pursue their passions through travel. Together we have two unique experiences, with one address, and one team of hospitality professionals dedicated to being the best in everything we do. OUR ROLE: We are seeking an engaging, approachable and service-oriented Guest Experience Manager responsible for overseeing the day-to-day operations of the hotel to ensure exceptional guest service and smooth operational functioning. You will act as the hotel’s primary point of contact for guest concerns and ensure swift and effective resolution of issues. This role requires collaboration with all departments, including Front Office, Housekeeping, Food & Beverage, and Engineering, to maintain Marriott’s Brand Standards and deliver outstanding customer experiences. As a Concord Leader you will be responsible to: · Inspire greatness in your team. · Encourage and support team members to reach their fu...