Internet Appointment Coordinator (Automotive Dealership)

Job description

Description Kendall Auto Group is one of the largest family owned and operated dealers in the Pacific Northwest and premier employer in the Treasure Valley. We are seeking a highly organized and customer-focused Internet Appointment Coordinator to support our dealership's Business Development Center and Sales teams. This role serves as the first point of contact for many customers, managing incoming online leads and phone inquiries, with the primary goal of guiding customers to scheduled showroom appointments or facilitating a smooth handoff to a salesperson when appropriate. This position is ideal for someone with strong administrative skills, excellent communication ability, and a passion for customer service. Starting pay is to be determined based on qualifications and experience. Schedule: 11am-8pm Tuesday-Saturday: Key Responsibilities: Lead Management & Appointment Setting: - Respond promptly to incoming internet leads via phone, text, and email - Engage customers to understand needs and move them toward a scheduled dealership visit - Set, confirm, and track appointments for the sales team using dealership CRM systems - Ensure timely and professional follow-up until an appoin...