Systems Engineer

Job description

SHINE Systems is hiring a Systems Engineer to support our customer in the Aerospace and Defense industry, As a Systems Engineer in this role: - Provide community management and help desk support for users, including access issues, feature questions, and issue triage during core support hours. - Serve as a resource on IC Spaces capabilities, configurations, and use cases for analysts, collectors, and other personnel. - Train and brief users at all levels (working to senior leadership) through webinars, documentation, and live briefings. - Actively engage communities by answering questions, monitoring discussions, and promoting constructive participation. - Build, support, and improve community structures and groups; identify community owners and recommend structural or usability improvements. - Capture, document, and communicate user requirements; submit, review, and provide feedback on enhancement and bug tickets. - Maintain and update training materials, feature documentation, and release communications. - Track and report community support metrics, help desk activity, and weekly/recurring program reports. Experience and Qualifications: To be eligible for this demanding position,...