Horticulturist

Job description

The primary function of the Horticulturist/Customer Service Associate position is to manage, grow and/or maintain, and service customers (retail and wholesale) via email, on the telephone, and at the counter and process orders accurately, effectively and courteously. *Pay range: $55K-$80K *Location: Lake Zurich, Illinois. Key Responsibilities: - Participates in the following Customer Service-related activities: - Help service “house accounts” via walk in (counter), phone, and internet customer traffic. - Help fulfill customer orders and transactions. - Help resolve customer issues. - Manage and support designated customer accounts. - Ensure customer experience is positive. - Offer and share product and industry knowledge and expertise with all customers and colleagues. - Schedule customer deliveries upon request. - Assist in customer plant tagging and selection. - Participate in industry trade shows and networking events. - Participates in the following “at-large” branch activities: - Participate in the sourcing and procurement of customer product needs. - Assist branch manager/ buyer with Purchase Orders and Purchase Receipts. - Participate in branch and corporate buying activitie...