IT Support Specialist – Field & Operations

Job description

This role is hands-on from day one: supporting users, resolving issues, and maintaining IT operations across multiple locations, while gradually expanding into process ownership, documentation, and system improvements . Responsibilities: IT Support & Operations: - Troubleshoot end-user issues (hardware, software, network, printers) - Manage onboarding/offboarding and user access (Microsoft 365) - Maintain and prioritize ticket queue with clear documentation - Support multi-site environment across 60+ locations On-Site Support & Coordination: - Travel 1–2 times per week to Brooklyn, Queens, and Staten Island locations - Work with vendors and validate work performed - Assist with equipment deployments and issue resolution Process Improvement: - Create and maintain SOPs, guides, and documentation - Identify recurring issues and implement long-term fixes - Contribute to improving IT workflows and support processes Growth & Ownership: - Take ownership of assigned locations and support outcomes - Help build training materials and internal documentation - Grow into a Lead-level role with increased responsibility over time Requirements: Experience: - 5+ years of IT support experience prefe...