Fraud Detection Officer Perth
Bankwest · Perth, Western Australia, AU
Due to continued growth in our GFMS team, we are looking for FT Analysts in our Fraud Detection team! 12 months secondment /contract You must be based in Per...
Job description
Due to continued growth in our GFMS team, we are looking for FT Analysts in our Fraud Detection team! 12 months secondment /contract You must be based in Perth to be eligible for this position. You must available to work on a 24/7 rotating roster. The Fraud and Scams Response Centre (FSRC) vision is to inspire confidence and create peace of mind. We strive to provide safe banking through prevention, detection and response. Fraud and Scams Response Centre consists of seven group level functions: Bankwest Financial Crime Services, Card Fraud, Digital Fraud, Branch Fraud, Originations & Scams, Fraud Capability Intel & Advisory, Analytics and Business Performance & Strategy. Do work that matters: You will deliver excellence in customer service and also innovation in dealing with customer’s situations: Handle inbound and outbound calls relating to potential Scam or Fraud activity Creating peace of mind for our customers by providing exceptional service when handling inbound fraud/ scam call enquiries Working in a high paced environment with a passion to inspire confidence in our customers, specifically when being faced with a fraud or scam situation Perform the detection analyst over sc...