Supervisor Contact Center

Job description

Location Address: 8880 Evergreen Blvd Coon Rapids, MN 55433-6040 Date Posted: February 23, 2026 Department: 16008775 Customer Exp Ctr Care Nav Shift: Permanent Evenings (United States of America) Shift Length: 8 hour shift Hours Per Week: 40 Union Contract: Non-Union-NCT Weekend Rotation: Occasional Job Summary: Allina Health is a not-for-profit health system that cares for individuals, families and communities throughout Minnesota and western Wisconsin. If you value putting patients first, consider a career at Allina Health. Our mission is to provide exceptional care as we prevent illness, restore health and provide comfort to all who entrust us with their care. This includes you and your loved ones. We are committed to providing whole person care, investing in your well-being, and enriching your career. Key Position Details: - 1.0 FTE (80 hours per two week pay period) - 8-hour evening shifts (12:30pm-9:00pm) - Occasional weekends Job Description: Leads the daily operations for the Contact Center, including call monitoring, training, hiring, performance management and quality assurance. Provides exceptional customer service and resolves complex escalations from all consumers. Pri...