Entry Level Network Support Specialist

Job description

Essential Functions: ▪ Customer service and communication skills: Translating technical concepts and terms into clear verbose instructions for our end-users and clients keeping patience and empathy in mind throughout. ▪ Troubleshooting hardware and software issues: Diagnose and resolve or escalate reported issues across all computers, printers, mobile devices and associated peripherals within the organization. ▪ Cloud Computing: Familiarity with Exchange Online, Sharepoint, OneDrive, Azure AD, creating users, mailboxes, distribution and security groups. ▪ Proficiency in navigating, deploying and triaging of Windows operating systems. ▪ Active Directory/Windows Domain: Clear understanding in the basic functions of a Windows domain and daily upkeep of users, groups, object with Microsoft Active Directory. ▪ Network fundamentals: Knowledge of basic networking protocols, IP addressing, DNS, DHCP and the techniques needed to properly diagnose and maintain devices relying on these fundamentals. ▪ Remote Support: Knowledge and experience in supporting end-users and non-human devices with remote connectivity software. ▪ Cybersecurity Awareness: Familiarity with best practices surrounding t...