Fleet Customer Service Specialist (On-Site)

Job description

Description Fleet Customer Service Specialist (On-Site) Location: Auburn Hills, MI: The Role: We are looking for high-energy, service-oriented Fleet Customer Service Specialist to join a high-visibility pilot program supporting a major automotive fleet initiative. In this role, you won't just manage accounts; you will act as a dedicated concierge, serving as the primary point of contact for select fleet customers to ensure their operations run seamlessly. This is a fast-paced, high-touch position that requires a blend of professional relationship management and proactive problem-solving. Key Responsibilities: - Primary Liaison: Act as the dedicated "concierge" for assigned fleet accounts, building deep trust and maintaining daily communication. - Pilot Execution: Facilitate the initial phase of the program, gathering feedback and refining the service model for long-term scalability. - Proactive Resolution: Anticipate and resolve vehicle service needs, including maintenance coordination, recall completions, and issue escalation. - Value Delivery: Clearly communicate the program’s value proposition to customers, ensuring they experience "white-glove" support at every touchpoint. - Cr...