Rooms Controller- Full Time (Caesars Atlantic City)

Job description

This position is responsible for the efficient operation of the rooming process including arrangements such as the pre-blocking, pre-registration and final check-in of guests based upon time of arrival, special requests and play based value. $18.00 Per hour Authorized to view only the pre-approved room comping level; this position does not have authority to change information. Responsible for posting charges and settling folios for individuals and groups as well as resolving due-outs and completing express check-outs. Maintains accuracy within accommodation availability. Completes the non-zero balance report on a regular and on-going basis. Handles incoming calls regarding same day billing inquiries. Expected to streamline departmental operations through the continuous assessment of policies and procedures, work processes and program effectiveness/value. Helps to maintain and enhance a safe, secure and comfortable environment for our guests. Empowered to ensure that customer’s complaints/problems/issues are handled in an effective, prompt and courteous manner. Demonstrates a positive demeanor to customers, both internal and external, at all times. Excellent customer service skills...