Operations Manager, Retirement Solutions - Processing Money In (NIGO)

Job description

Are you passionate about being part of a team at a Fortune 100 company with nearly $70 billion in annual sales that delivers extraordinary care to help individuals and businesses prepare for and protect their future? If so, then Nationwide Financial could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers and partners are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care. Role & Department Overview: The Manager, Processing Money In (NIGO) plays a critical leadership role within Nationwide’s Retirement Solutions Operations organization. This team is responsible for resolving “Not In Good Order” (NIGO) retirement plan enrollment & beneficiary forms, rollovers, and contributions—funds that cannot be processed due to missing, inaccurate, or incomplete information—and ensuring they are researched, corrected, and applied accurately and timely. As a leader on this team, you will oversee daily operations that sit at the intersection of financial accuracy, regulatory compliance, customer experience, and operational efficiency. You will lead a tenured team of associates who partner...