Service Specialist

Job description

Job DetailsJob Location: Knoxville, IA 50138Position Type: Full TimeTravel Percentage: Up to 25%Job Shift: Day (1st)SUMMARY: Primarily responsible for providing technical support to dealer personnel and customers in the field via email, phone or in person. ESSENTIAL DUTIES AND RESPONSIBILITIES: Provides timely, accurate and in-depth product knowledge to dealers and customers. Some communication may occur on evenings and weekends. Communicates with dealer service personnel supporting equipment repairs by troubleshooting equipment problems in the field. Documents field issues by recording service calls and details of field failures. Presents documented feedback to various departments to drive product improvement and address field issues. Develops and delivers dealership service personnel training program. Participates in assembly line audits to address issues seen in the field. Performs used machine repairs and rebuilds in the factory. Maintains schedule flexibility and travels up to 25%, as required. Works in a safe manner at all times, following all safety guidelines. SUPERVISORY RESPONSIBILITIES: This job has no supervisory responsibilities. QualificationsEDUCATION and/or EXPERIEN...